If you're stuck on something, ping us — we read everything you send.
Where to find support:
Open the support chat in the Monevibe app — it's available from any screen. What you're reading now is the web Help Center; the live chat itself is mobile-app only.
Describe what's happening in the chat. Screenshots help us help you faster.
If your problem is account-specific, the chat shares the relevant context with us automatically — you don't need to copy/paste your account ID.
What's the fastest path:
Verification or sign-in trouble — start with Sign up and verify your email and Connect your social accounts. Most "Check failed" cases are fixed in those flows.
Money/payout issues — include the payout ID or the accrual ID; we'll look up the trail server-side.
Reporting an offer or another user — use the Report action on the offer card or publication, not the support chat.
What we can do, what we can't:
We can fix our own bugs, help unblock verifications, escalate to advertisers, and walk you through any flow that's confusing.
We can't override an advertiser's account approval decision, change a hold period set by the offer, or restore deleted data after the 30-day window has elapsed.
Heads-up: the support chat is the right path for everything except account deletion — that one runs automatically from Settings → Account Management in the app; no email needed.